Job description

IT Support Technician

About Us:

At RS Informatics, we specialize in delivering innovative IT solutions and exceptional service to our clients. We are currently looking for a proactive IT Support Technician to join our team and provide outstanding technical support

Role Overview:

As an IT Support Technician, you will be responsible for assisting users with technical issues, troubleshooting system problems, and ensuring smooth IT operations.

Responsibilities:

• Offer first-line technical support for software, hardware, and network-related issues.
• Install, configure, and update IT systems and applications.
• Manage user accounts, permissions, and security access.
• Monitor IT systems and maintain accurate records of support requests.
• Provide remote assistance and clear technical guidance.
• Work closely with the IT team to enhance system efficiency.

What We’re Looking For:

• Previous experience in an IT support or similar role.
• Strong knowledge of Windows, macOS, Linux, and remote troubleshooting tools.
• Excellent problem-solving and communication skills.
• Ability to multitask and work both independently and collaboratively.
• Relevant certifications (e.g., CompTIA A+, Microsoft IT Professional) are a plus.

Job description

Cloud Engineer

Job Purpose/ Job Description:

We are seeking an experienced Cloud Engineer to help design, implement, and maintain our cloud infrastructure. In this role, you will be responsible for deploying and managing cloud-based solutions, ensuring their security, scalability, and reliability. Collaboration with cross-functional teams will be key to optimizing cloud services and fostering continuous improvements within our cloud environment.

Responsibilities:

• Design, deploy, and maintain cloud infrastructure solutions using platforms such as AWS, Azure, or Google Cloud.
• Configure and manage cloud services, including virtual machines, containers, storage, databases, and networking.
• Monitor and ensure the performance, security, and availability of cloud applications and services.
• Collaborate with development teams to facilitate the deployment and integration of cloud-based applications.
• Develop automation scripts and Infrastructure-as-Code (IaC) templates for efficient cloud infrastructure management.
• Regularly assess cloud resources to ensure optimization and cost-efficiency.
• Implement security protocols and best practices to protect cloud-based systems and data.
• Troubleshoot and resolve cloud-related issues, working with technical teams and vendors as needed
• Stay up-to-date with new cloud technologies and trends, providing recommendations for their integration when appropriate

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Cloud Engineer or in a similar role, with hands-on experience in AWS, Azure, or Google Cloud.
• Strong knowledge of cloud computing principles, architecture, and industry best practices.
• Experience with cloud infrastructure provisioning, management, and monitoring tools.
• Familiarity with containerization technologies like Docker and orchestration tools such as Kubernetes.
• Proficient in scripting languages (e.g., Python, PowerShell) for automation and infrastructure management.
• Knowledge of networking, security protocols, and data protection in cloud environments.
• Strong troubleshooting and problem-solving skills, particularly with cloud systems.
• Excellent communication and teamwork skills.
• Relevant certifications, such as AWS Certified Solutions Architect, Azure Certified Cloud Engineer, or Google Cloud Certified - Professional Cloud Architect, are a plus.

Job description

IT Technical Engineer

Job Purpose/ Job Description:

We are looking for an IT Support Technician to provide technical support and maintain our IT infrastructure. This role involves troubleshooting hardware, software, and network issues while ensuring smooth technology operations. The ideal candidate will collaborate with teams to support IT projects and deliver top-notch customer service to internal users.

Responsibilities:

• Provide technical assistance via phone, email, or in-person for hardware, software, and network issues.
• Diagnose and resolve technical problems related to operating systems, applications, and connectivity.
• Install, configure, and upgrade computer hardware, software, and peripherals for optimal performance.
• Manage user accounts, permissions, and access rights across different systems.
• Collaborate with IT teams to identify and resolve complex issues.
• Assist in maintaining network infrastructure, including routers, switches, and firewalls.
• Perform regular system updates, backups, and security checks to ensure data integrity.
• Respond to IT service requests promptly, adhering to service level agreements (SLAs).
• Maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Assist in IT equipment procurement and inventory management.
• Stay updated on technology trends and IT best practices
• Provide training and guidance to users on software applications and tools.
• Support IT projects and contribute to new technology implementations.
• Work with external vendors and service providers to resolve issues.
• Ensure compliance with IT security policies and procedures.

Requirements:

• Bachelor’s degree in IT or a related field (or equivalent experience).
• Proven experience in IT support or a technical support role.
• Strong knowledge of computer hardware, operating systems (Windows/Mac), software, and networking.
• Familiarity with Active Directory, Microsoft Office Suite, and common business applications.
• Excellent troubleshooting and problem-solving abilities.
• Strong communication skills to explain technical concepts to non-technical users.
• Ability to work independently and manage priorities in a fast-paced environment.
• Customer-focused approach with a commitment to delivering quality service.